This Return & Refund Policy outlines the procedures and guidelines of Levazi (“we,” “our,” or “us”) regarding the return and refund of products purchased through our website, mobile application, or other platforms (collectively, the “Services”). Please read this policy carefully to understand our return and refund practices. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

 

Returns:

1.1 Eligibility for Returns:

We accept returns for products that meet the following conditions:

 

The return request is initiated within [insert number] days from the date of purchase.

The product is unused, undamaged, and in its original packaging.

The product is eligible for return based on the specific return guidelines mentioned on the product page or in this policy.

 

1.2 Non-Returnable Items:

Certain items are non-returnable and will not be eligible for refunds, unless they are received in a damaged or defective condition. Non-returnable items may include but are not limited to:

 

Personal care products (e.g., cosmetics, intimate apparel)

Earrings and other pierced jewelry

Customized or personalized items

Perishable goods

 

1.3 Return Process:

To initiate a return, please follow these steps:

 

Contact our customer support team within the specified return period and provide your order details.

Our customer support team will guide you through the return process, including providing you with a return authorization number (RA number) and instructions for returning the product.

Package the product securely in its original packaging, including all accessories, and clearly mark the RA number on the package.

Ship the product back to the designated return address, using a trackable shipping method.

Once we receive and inspect the returned product, we will process your refund in accordance with Section 2 of this policy.

 

1.4 Return Shipping Costs:

Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping costs.

 

Refunds:

2.1 Refund Eligibility:

Upon receiving and inspecting the returned product, we will determine its eligibility for a refund based on the conditions mentioned in Section 1.1. If the return is deemed eligible, we will process the refund within [insert number] business days.

 

2.2 Refund Process:

Refunds will be issued through the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

 

2.3 Refund Amount:

The refund amount will be equal to the original purchase price of the returned product, excluding any shipping fees or applicable discounts.

 

2.4 Non-Refundable Items:

Certain items are non-refundable and will not be eligible for a refund unless they are received in a damaged or defective condition. Non-refundable items may include but are not limited to:

 

Gift cards

Clearance or sale items

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within [insert number] days of receiving the product. We will guide you through the necessary steps to resolve the issue, which may include a return for replacement or a refund.

 

Changes to the Return & Refund Policy:

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website or other platforms. It is your responsibility to review this policy periodically for any updates