This Shipping Policy outlines the shipping procedures and guidelines of Levazi (“we,” “our,” or “us”) for the delivery of products ordered through our website, mobile application, or other platforms (collectively, the “Services”). Please read this policy carefully to understand our shipping practices. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

Order Processing:

1.1 Processing Time:

Upon receiving your order, we will process and prepare it for shipment within 5 business days. Please note that this processing time does not include weekends or public holidays.

1.2 Order Verification:

For security purposes, we may require additional verification or information before processing your order. In such cases, we will contact you via the provided contact details to request the necessary information. Delay in providing the requested information may result in a delay in order processing and shipment.

Shipping Methods and Delivery:

2.1 Shipping Locations:

We offer shipping services within Kenya, Tanzania, and Rwanda. We currently do not ship internationally.

2.2 Shipping Carriers:

We partner with reliable shipping carriers to deliver your orders safely and efficiently. The choice of carrier may vary depending on factors such as order size, weight, and delivery location.

2.3 Shipping Fees:

Shipping fees will be calculated based on the total weight of the order, shipping destination, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process.

2.4 Estimated Delivery Time:

The estimated delivery time will depend on various factors, including the shipping destination and the selected shipping method. Please note that the estimated delivery time is provided by the shipping carrier and is subject to change due to unforeseen circumstances or events beyond our control.

2.5 Order Tracking:

Once your order has been shipped, we will provide you with a tracking number and instructions to track your package. You can track the progress of your shipment on the shipping carrier’s website or through the provided tracking link.

2.6 Delivery Attempts:

The shipping carrier will attempt delivery to the provided shipping address. If no one is available to receive the package at the time of delivery, the carrier may reattempt delivery on another day or leave a notification for you to arrange a pickup or schedule a new delivery.

2.7 Delivery Issues:

While we strive to ensure timely delivery, please note that we are not responsible for delays or delivery failures caused by factors beyond our control, such as adverse weather conditions, customs clearance, or incomplete or incorrect shipping addresses provided by the customer.

Order Status and Customer Support:

3.1 Order Status Updates:

You can check the status of your order by logging into your account on our website or mobile application. We will also provide email updates regarding the progress of your order, including shipment confirmation and tracking details.

3.2 Customer Support:

If you have any questions, concerns, or issues related to your order or shipment, please contact our customer support team. We will strive to assist you promptly and resolve any problems to the best of our abilities.

Shipping Restrictions:

4.1 Prohibited Items:

We strictly adhere to local laws and regulations regarding the shipment of certain items. We do not ship products that are prohibited or restricted by law, including but not limited to hazardous materials, weapons, illegal substances, and perishable goods.

4.2 Restricted Locations:

In certain cases, we may be unable to ship to specific locations within Kenya, Tanzania, or Rwanda due to logistical constraints or legal restrictions. If your shipping address falls within a restricted area, we will notify you and provide alternative options, if available.

Changes to the Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The revise